Our COVID-19 Response
Customer and Employee Care
The health and safety of our customers and associates is a priority. We are following guidance from the Centers for Disease Control and Prevention (CDC).
The CDC recommends regular cleaning as one of the most important preventive measures. To follow these recommendations, we are implementing even more rigorous cleaning measures in our facilities and offices. We will continue to follow CDC guidance and will make adjustments as needed.
We are asking that employees do not come to work if they are sick or feeling unwell and are offering resources to those in need. Although our main office will remain open, employees in roles that do not require them to be in the office are encouraged to work remote.
Warehouse and Building Safety
We have adjusted our practices within our buildings through physical, virtual, and new formats for internal communications. With guidance from the U.S. Centers for Disease Control and Prevention (CDC), and the World Health Organization (WHO), we have implemented a series of preventative health measures at our sites around the world to help keep our employees, partners, and customers safe.
Given the uncertainty surrounding COVID-19, we are committed to continue making adjustments to our business as we learn more. We have increased the frequency and intensity of cleaning at all sites, including regular sanitization of door handles, handrails, touch screens, scanners, and other frequently touched areas. We are also requiring employees and delivery service partners to clean and disinfect their work stations.
We are consulting with health authorities and medical experts on how to handle building closures for deep cleaning, if an employee tests positive for COVID-19. Our process evaluates where the employee was in the building, for how long, how much time has passed since they were onsite, and who they interacted with, among other items, in determining whether we need to close. We also ask anyone at the site who was in close contact with the diagnosed individual to stay home for 14-days in self-quarantine.
We have adjusted our practices so that our fulfillment center employees can maintain a safer distance from co-workers. This includes eliminating stand-up meetings during shifts. Instead, business-essential information is shared via white boards near main areas and through conversations with managers or HR team members. We have staggered shift start times and break times, spread out tables in the break rooms on site, and suspended exit screening to ensure ease of movement near main entrances. We have shifted trainings so we do not have employees gathering in one spot, we have adjusted our hiring process to encourage social distancing, and we have paused hosting public guests in our building.
Employee communications include requirements that everyone wash their hands often with soap and water for at least 20 seconds, especially after using the bathroom, before eating, and after blowing their nose, coughing, or sneezing. If soap and water are not readily available, alcohol-based hand sanitizer stations are easily accessible throughout our building. In addition to break times, employees are invited to log out of their system to wash their hands whenever they choose, which has no impact on their performance.
With the closure of schools and childcare centers all over the world, we are working with employees so they can stay connected with family.
Shipping Updates and Information
As COVID-19 continues to spread, online shopping has increased. To address new order volumes and help ensure the safety of our associates, we continue to adjust our logistics to prioritize stocking and delivering higher-priority items. This will result in some inventory being temporarily unavailable on the site. Additionally, we are unable to offer expedited shipping on any orders.
If you have any questions regarding your orders or for general inquiries, please contact us. Response times may be delayed.
Some of our suppliers are experiencing COVID-19 related closures, which may impact product availability. Please reference product pages for expected availability dates.
Additional Help and Information
For additional details on guidance from the CDC, please visit the CDC website.